Last Updated: Oct 25th 2024
At LoftDesk, we are committed to protecting the privacy and security of our users, including hotel property owners and their guests. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable laws in India.
1. Introduction
This Privacy Policy applies to all users of LoftDesk, including hotel property owners (“Owners”) and guests (“Guests”). By using our services, you agree to the terms outlined in this policy.
2. Information We Collect
For Hotel Property Owners:
- Personal Information: Name, contact details, business details, and financial information.
- Operational Data: Information related to hotel management, bookings, and customer interactions.
For Guests:
- Personal Information: Name, contact details, identification information, and payment details.
- Booking Information: Details about your reservations, stay preferences, and feedback.
3. Purpose of Data Collection
We collect and process your information for the following purposes:
- To provide and manage our services.
- To facilitate bookings and transactions.
- To communicate with you regarding your account and services.
- To comply with legal obligations.
- To improve our services and enhance user experience.
4. Legal Basis for Processing Personal Data
We process personal data based on:
- Consent: When you provide your consent for specific processing activities.
- Contractual Necessity: To fulfill our contractual obligations.
- Legal Compliance: To comply with applicable laws and regulations.
- Legitimate Interests: To enhance our services and ensure user satisfaction.
5. Data Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third parties who assist us in providing services, such as payment processors and IT support.
- Regulatory Authorities: When required by law or to protect our rights or the rights of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Your Rights
You have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your personal data.
- Withdraw consent where processing is based on consent.
- Object to processing that is based on legitimate interests.
To exercise these rights, please contact us using the contact information below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of the service after changes signifies your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]